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Last updated: January 2024

Introduction

ravine-osprey is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details when you submit enquiry forms
  • Email address for communication purposes
  • Travel preferences and requirements shared during consultations
  • Payment information when booking travel services

We also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your travel bookings
  • Communicating with you about your enquiries and reservations
  • Providing customer support during your travels
  • Improving our website and services
  • Complying with legal obligations

Information Sharing

We share your information only when necessary to fulfil your travel arrangements. This includes sharing with:

  • Airlines, hotels, and other travel suppliers to complete your bookings
  • Payment processors to handle transactions securely
  • Legal authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically kept for seven years for accounting and legal compliance purposes.

Your Rights

Under data protection law, you have rights including:

  • The right to access your personal information
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to object to processing of your data
  • The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

ravine-osprey
47 Deansgate
Manchester, M3 2BW
United Kingdom

Email: [email protected]